Lady comes in with her red neck husband to check in. Their reservation mentioned it was their anniversary...how sweet. But this lady was not. We couldn't get her a view of the river in the type of room she booked but she was put in a very nice room. But of course when I told her she wouldn't see the river from her room she got pissed. 'I guess making my reservation two months in advance doesn't do anything. Why try? It's our anniversary I want it to be special.' Ok calm down....I wouldn't know what room we could put you in two months ago! Wtf?! We have you the best available room possible. Guest 'oh I don't want to hear your excuses.' Alright cool I got other things to do. People....this is how a hotel works....the people who leave that day is the selection of rooms I have to work with. You can not select a room a month...two months in advance. A request is a fucking request if we can accommodate we will. We are not out to get you or make your trip miserable because then you make my life miserable and why would I do that to myself? Get it in your head that when I tell you I did the best I could believe me I did. Now...my boss comes out and she yells at him for a bit while I bust my ass trying to find other options for grumpy gus. Finally moved her to a different type of room with a view of the river. Listen...if you bitch enough sometimes you will get your way but really were secretly hate your guts. And sometimes there really is NOTHING we can do and your just being an asshole. Just sayin.
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