This guest seriously gets on my nerves! Does he think we don't see how much alcohol he consumes? You buy up to 4 bottles of wine a day, and when we serve alcohol you get about 6 beers, and sometimes wine! I decided enough was enough, and told all staff he was only to be served 3 drinks period!
Now, this guy already doesn't like me. I scolded him twice now for taking beer when we need to serve it, the last time he told someone he had to "fight a fat bitch for a beer". You bet your ass you do... that's my ass on the line if anything happens to you or other guests. Plus it's my hotel, my rules. He's been there for SEVERAL months and knows the rules. Fucking follow them or I'll cut you off. Real talk.
Tonight he came down, and on his third bottle of beer I said "this will be the last beer we serve you tonight." He said, "why am I the only one you limit?" Me--"you drink more than anyone else." Him--"you're really going to say that to me right now?" Yes...yes I am. Don't think I won't cut you off completely, keep being an asshole and see what happens. Why don't you continue spending your MOTHER'S hard earned money on your booze and get out of my face.
Monday, October 19, 2015
Wednesday, July 8, 2015
Mr. Marriott's office calling
The phrase that can stop your heart when at work. Ohhhh no, what happened, who's complaining now. Most of the time you're in the right. I was following procedure, but this guy wasn't having it. Doesn't want customer care, he wants Mr Marriott. I will say the lady who called me was so incredibly nice and understanding, acting like I was doing her a favor.
Guest wants to check in but the other guy is paying for it. I say, well to check in I need a card to authorized but it can be changed at any time. Cut to him calling the other guy and the other guy yelling at me on the phone that I won't let this disabled person check in, how dare I (BTW what does being disabled have to do with the situation?) Although I don't know how he got to Mr Marriott's office he did and of course got what he wanted. Fucking people.
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